An e-commerce website is an online store that allows businesses to sell products or services directly to customers over the internet, featuring key functionalities like product catalogs, email marketing, shopping carts, secure payment processing, and order tracking, enabling convenient online transactions for both businesses and consumers.
Real Case Study:
E-Commerce Website for Organic Skincare Brand
When Reeya partnered with a passionate entrepreneur in the organic skincare industry, their vision was clear: to create a strong online presence that reflected the purity and quality of their products. They wanted to stand out in a competitive market while staying true to their values of sustainability and natural beauty. However, they faced a significant challenge—starting from scratch with no existing website, branding, or marketing strategy.
Disclaimer: This case study presents a summary of the project's results. Certain strategic elements have been generalised to ensure the client's competitive advantage is maintained.
Where
Melbourne, Australia
What
Why
Real-world project
When
February 2025
Role
UX+UI, Researcher, Content Writer, Graphic Designer
Category
E-commerce Website
Pictures
Pexels, Unsplash
Skincare client with strong organic products and history lacked online presence and market understanding, hindering audience reach, unique advantage promotion, competitive awareness, positioning, and brand storytelling.
To bring their vision to life, Reeya took a holistic approach that combined strategy, design, and marketing:
Reeya strategy involved comprehensive UX research to drive intuitive website design, in-depth market and competitor analysis to establish premium, eco-friendly positioning, and the creation of a unique brand emphasising natural heritage and a strong visual identity. She developed a user-friendly e-commerce platform with engaging content and professional graphics, all underpinned by a strategic marketing approach (including SEO and UX/UI optimisation) to ensure optimal customer experience.
The project was completed within one month, and the results were outstanding:
The client now has a professional, fully functional e-commerce website for showcasing and selling products. The customer-focused design created a visually pleasing, user-friendly experience with clear information, resulting in positive feedback on website design and mobile ease of use.