In her quest to improve the user experience, conducting usability testing on the prototypes was crucial. Every click, scroll, and interaction was scrutinised as she aimed to achieve seamless online shopping at Coles. The feedback she gathered wasn't just helpful; it was transformative.

From tweaking the review bar to simplifying the labyrinth of billing information input, each adjustment brought her closer to her goal: making Coles online a joy to navigate. But it wasn't just about fixing what was broken; it was about understanding customers on a deeper level. Reeya learned that the trolley confirmation needed a makeover, shedding unnecessary clutter to become a streamlined buying checklist. And who knew that something as simple as leaving a delivery note could make all the difference?